Delivery Information & Exclusions
Product Exceptions to Free UK Delivery
The following items are excluded from free delivery:
Adhesives & Grouts
Backer Boards/Shower Trays
Any palletised delivery
Exceptions to Free UK Delivery
Free UK delivery excludes the following locations:
Southern Scotland, Scottish Mainland & Borders
Scottish Islands
Northern Ireland
Channel Islands
Isle of Wight & Isle of Man
To check delivery costs, enter your postcode in the basket page for an instant quote - no additional details required.
Estimated delivery time: 1-3 working days
Pallet Deliveries
We recommend someone is present on site to accept all deliveries. All shipments are wrapped in shrink wrap with a top cover to protect the goods, this does not mean they’re waterproof.
Pallet deliveries arrive on an 18T rigid vehicle with a tail-lift offload. An 18T vehicle is slightly larger than a Dustbin lorry with less manoeuvrability. Please take this into consideration when placing orders, especially for road weight restricted areas like 7.5T or single-track roads.
All drivers must complete a dynamic risk assessment before offloading. This determines whether the environment and conditions are safe to proceed.
Dynamic site evaluations
Ground surfaces – Uneven terrain, camber inclines/declines, gaps between the tail-lift and delivery area. Hard standing is required for safe offload.
Accessibility – Parking restrictions, pedestrian traffic, weight limits, obstructions to site.
Weather – Rain, ice, snow, or wind affecting surface traction and load stability
Public & driver safety – Ensuring pedestrians are clear during unloading and the area is safe for the driver to operate.
Palletised deliveries are kerbside drop only and will not be delivered to your door.
If your delivery meets any of the above criteria, we recommend contacting our office between the hours 07:00-19:00 on 01604 859800 where one of our team can assist. Failing to make us aware of any restrictions, additional charges may apply for failed or re-deliveries.
Order Dispatch & Delivery Times
Standard Delivery
Orders placed by 9:00pm – sent on a 1-3 working day delivery
(Parcel deliveries – cost £6.99)
(Trims & larger items – cost £14.99)
(Pallets – cost £45.00)
Excludes the following postcodes: BT, FK17-99, G83, HS, IM, IV1-28, 33-56 & 63, JE, KA27-28, KW1-17, PA20-49 & 60-78, PH15-26, 30-44 & 49-50, ZE1-3 (typically a 3 day service)
Orders are dispatched the same day (excluding weekends). - Remove
Weekend & Timed Deliveries
We do not dispatch orders on Saturdays or Sundays.
Saturday is not a working day. If you require a weekend delivery, please select a Saturday or Sunday delivery option at checkout.
Timed Delivery Notice:
We allow 30 minutes grace for timed deliveries for any traffic congestion or unforeseen delay the driver may encounter. If you have paid for a timed delivery and it arrives past this period, write the arrival time when signing for the delivery. Failure to do so means we cannot issue a refund for the missed timed delivery.
Next-Day & Special Delivery Services
Next-Day (Signature Required):
Parcels - Additional £3.99 per order
Trim and larger items – Additional £7.00 per order
Pallets – Additional £35.00 per order
Orders over £250 (excluding carriage & VAT): Free standard delivery* (exceptions apply)
Metal & Plastic Trim: £14.99 per order (or 100+ lengths go free - exceptions apply) – what is this?
We do offer other premium upgrades dependant on the shipment type, carrier, and delivery postcode. Please refer to our shipping section on checkout for what upgrades are available.
All prices stated are exclusive of VAT
International Deliveries
For deliveries outside the UK:
Add your products to the basket and change the country to receive an instant quote.
Estimated delivery time: 2-6 days. *Please note this is an estimate and the actual delivery time can vary
Very large items & pallets: Allow up to 40 days by sea.
Customs & Import Duties: We are not responsible for taxes, customs fees, or any other charges imposed by the importing country.
Some items, such as adhesives and large wet saws, may not be available for international shipping. Please contact us for a quote.
9PM Cut-Off
Supplier Direct Products
Some products are shipped directly from our suppliers. If you've selected the Next Working Day upgrade, these items will not be dispatched until the following working day.
Pallet Shipments & Saturday Upgrades
Due to carrier limitations, orders consisting of six or more pallets may not be dispatched on the same day. This is to ensure compliance with logistical constraints, such as vehicle capacity and safety regulations. For larger shipments, additional arrangements may be required, which could result in a delay in dispatch. We appreciate your understanding and recommend contacting our team during office opening hours for further assistance. Due to carrier restrictions any Saturday premium upgrades selected past 17:00 on Fridays, do not have to be adhered to. This is due to the carrier having a prior warning to plan and allocate resources to deliver the goods successfully.
Office / Customer Service / Trade Counter
Mon-Fri: 07:15 - 19.00
Sat: 08.00 - 12.00
Out of Stock Products
During office opening hours, if any items in your order are out of stock, a member of our customer service team will contact you to resolve the issue. We appreciate your patience and understanding in these situations and are committed to providing you with the best possible service.
If we experience temporary stock shortages after office opening hours, we will make every effort to dispatch the remaining items from your order as soon as possible. This ensures that you receive the majority of your order without undue delay, even if some items are temporarily unavailable.
Other
While we strive to ensure all Next Working Day orders arrive on time, unforeseen delays with carriers may occasionally occur. These can be caused by factors such as severe weather, traffic disruptions, mechanical issues, or other logistical challenges beyond our control. In such cases, we will work closely with the carrier to minimise delays and keep you updated on your order's progress.
*Exclusions apply
Thank you for shopping with Premium Tile Trim!
