Orders & Returns

PAYMENT

Can be via Stripe,PayPal, BACs or Phone* using debit/credit cards.

* Restrictions apply.

CUSTOMER PRIVACY

We respect customer privacy. No one will be given your details.
If you need to contact 'Premium Tile Trim' Please phone 01604 859800 Fax 01604 859830 or email [email protected]

If an item is not available at the time of order, we will inform you.

SHORTAGES

Any shortages MUST be reported within 48 hours of receipt.

We accept NO responsibility for deliveries where special Instructions have been given by the customer to leave parcels safe without a signature.

RETURNS

We aim to provide an excellent service for our customers but we understand there may be times when goods have to be returned. 

Please return goods unused and in their original undamaged packaging within 14 days of receiving them, enclosing either your details or a copy of the original receipt to the address below.

We will exchange the goods or provide you with a refund.....whichever you require. (Original Postage is NON Refundable)

Any goods that appear to be faulty, we will refund the return postage once the item has been inspected and agreed to be faulty, and we will return replacements free of charge including postage.

However on exchanges there may be a restocking charge, and the standard delivery charge, according to weight and value will apply.

Non Acceptance of a delivery which is returned to us, will incur another standard delivery charge + £12.99 + vat.

PLEASE NOTE POSTAGE CHARGES FOR ITEMS PURCHASED & SENT OUTSIDE THE UK AND REQUIRE TO BE RETURNED EITHER FOR REPAIR UNDER WARRANTY OR FOR RETURNS OR EXCHANGES ARE THE RESPONSIBILITY OF THE CUSTOMER.

WE DO NOT PAY THE POSTAGE EITHER WAY OUTSIDE THE UK.

This does not affect your statutory rights.

Company Reg No 07154275
Vat no. 100 4172 82
Registered office;

DC2 Style Way
Prologis Park Pineham
Northampton
NN4 9EX